The detached

The detached

A doctor filmed their own consultations. When he played it back, he was shocked by what he saw himself doing. He was surprised at how little engagement he gave his patients and by the realisation that he was not even looking at them much at all. Only by seeing his own self in action were he able to make massive improvements in his approach from then on. Few people are aware of how poorly they communicate, not many will acknowledge it and people around them are reluctant to point it out. In a group conversation we can be inclusive by looking at everyone, a brief glance, maybe a wink to acknowledge everyone present.