4. The detached

Few have the capacity to reflect on the way they project themselves. There was a doctor who filmed their own consultations. When they played it back, they were shocked by what they saw themselves doing. They were surprised at how little engagement they gave their patients and by the realisation that they were not even looking at them much at all. Only by seeing their own self in action were they able to make massive improvements in their approach from then on. Few people are aware of how poorly they communicate, not many will acknowledge it and people around them are reluctant to point it out.

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